How to Fix Microsoft Edge Not Working

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Microsoft Edge Not Working
Microsoft Edge Not Working

Microsoft Edge is a web browser, which has developed by Microsoft and included in Windows 10, replacing the default browser ‘Internet Explorer’ on all device classes.

It’s a web browser designed to be lightweight with a layout engine built around high standards. It has many features, such as integration with Cortana, annotation tools, and reading mode.

While Edge has been greatly welcomed by many Windows users, it’s still a young browser and that means there’s going to be unexpected bug and issues along the way to becoming a perfect browser with unfamiliar controls to learn and minor problems to troubleshoot.

Today we’re getting thorough about frustrating problems that users experience and the necessary steps to fix these issues.

The more common of issues experience by many is:

  1. Microsoft Edge fails to respond, and doesn’t work after Windows 10 Creators Update”.

Rebecca Albert from Arizona asked:   “I can open the browser and because Microsoft Edge is Not Responding Message. Do you know how to make the browser work again, I recently updated from Windows 7 to Windows 10?”


Answer: This type of problem varies from sudden crashes to slow performance, lets dig in about…

The potential causes of Microsoft not working?

  • If you just updated new Windows system but Microsoft Edge is outdated, it could be as simple as a compatibility problem.
  • If you have recently installed new programs or applications, one of those applications may be using a broken file association. (.DLL)

How to fix the Microsoft Edge not working?


Anonymous Reader Question: “Is there a possibility of losing my favorites, history or other settings?”


Answer: Before moving forward, it is highly recommended that you should do a full backup or create a system restore point just in case of something does goes wrong. After that follow 3 methods below shared from our community members who have already gone over this problem.

Method 1: Downgrade or rollback Windows 10 Creators Update.

As mentioned above, if Windows is updated but not yet for Microsoft Edge. It is going to cause the problem on compatible to each other, and that is why we should be trying to directly uninstall the latest Windows update and roll back to the previous version.

The specific steps are:

  1. Click Start > Settings > Update & Security.
  2. Click Recovery > Under Go Back to the previous version of Windows 10, click Get Started to rollback Windows 10.

After finishing the process, reboot PC and try to see if Microsoft Edge will be working normally again.

Method 2: Repair corrupted system files

If some systems files have been corrupted, then Microsoft Edge can’t go to work properly.

And that is when we have to try some options and try to repair corrupted files in Windows 10 :

Option 1: Repair and fix corrupted systems files using Ease US partition manager software in 3 steps ( download it as link: https://www.easeus.com/partition-manager/epm-pro.html)

Open EaseUS Partition Master Free and right-click on the system partition area, then select “Check Partition”. Tick on “Check Partition Properties”, “Call Windows Chkdsk…”, “Surface test”,  then click OK.

Ease US is now automatically checking and repairing internal systems errors on the selected system disk.

After it running, click OK to finish the process.

Option 2: Using SFC to repair corrupted system files

  1. Click Start Windows System > Right-click on Command Prompt;.
  2. Click More > Run as administrators;
  3. Type: DISM.exe /Online /Cleanup-image /Scanhealth and
    hit Enter;
  4. Type: DISM.exe /Online /Cleanup-image
    /Restorehealth
     and hit Enter;
  5. Type: SFC/scannow and hit Enter;

When all processes are finished and reboot PC, try to see if Microsoft Edge work properly again.

And now we go to the final method on fixing Microsoft not working.

Method 3:  Try resetting Microsoft Edge

  1. Press Win + R to open Run dialog  Type: %USERPROFILE%\AppData\Local\Packages > OK;
  2. Navigate to: Microsoft.MicrosoftEdge_8wekyb3d8bbwe > Deleted
    the folder; Right-click on Start > Windows PowerShell (Admin);
  3. Type: Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.*” -Verbose} and click Enter;

Restart PC and try to see if Microsoft not working is solved.

To learn more about other great techniques, methods and best approaches to fixing common Microsoft Windows errors & issues, please visit our blog.

I’m a lifelong computer geek. I get excited about anything and everything related to computers, software, and new technology.

Oliver Stonewell

I'm a lifelong computer geek. I get excited about anything and everything related to computers, software, and new technology.